If you are selling FBA, Amazon handles all refunds/returns, so you will not need to take any immediate action on your end.
When you sell a product through Amazon's Fulfillment by Amazon (FBA) service and it gets returned, the process of handling the returned item and the associated fees involves a few steps:
Returned Product Handling:
Receiving the Return: Amazon will receive the returned product and assess its condition. Based on the condition of the product, Amazon decides whether it can be resold.
Restocking: If the product is in sellable condition (new or like new), Amazon typically returns it to your inventory and it becomes available for sale again. However, if the product is damaged or not in a condition to be sold as new, it may be deemed unsellable.
Unsellable Items: If the item is unsellable, Amazon can either dispose of it or return it to you, depending on the settings in your FBA account. You may incur additional fees for these services.
Fees:
Refund Administration Fee: When a return is processed, Amazon charges a refund administration fee, which is the lesser of $5.00 or 20% of the refunded charge.
Reversal of Fees: FBA credits your account for all or part of the Selling on Amazon referral fee and, where applicable, the variable closing fee for a returned item. They do not reimburse you for applicable FBA fees.
Inventory Placement and Other Service Fees: If you use additional services like inventory placement or labeling, those fees are generally not refunded.
What action do I need to take for customer returns?
Am I responsible for handling customer refunds?