Before you do anything, please email ALGO Support so we can help you set up your appeal letter. Team@ALGOonlineretail.com
If your account was suspended for being related to another account, the first thing you want to do is ask yourself if you or any one in your household has ever opened or applied for another seller account.
Before submitting an appeal, please email ALGO Support so they can better direct you and provide details for contacting seller support by phone BEFORE you submit your appeal. We suggest multiple phone calls with Seller Support BEFORE you submit your appeal to try to gather as much information and confirm why your account has been deactivated. Based on your phone calls with Seller Support, you will want to adjust your appeal based on what seller support tell you one the phone.
If you are confident that you have never opened or applied for another account, you will want to submit an appeal through Seller Central as detailed below. It is important to remember that your first appeal will get the most thorough review by seller support so you want to make the first one as close to perfect as passible (subsequent appeals are likely to be quickly re-reviewed so make the first one count!)
If your first appeal is rejected (and subsequent appeals are rejected) we recommend requesting calls from Seller Support multiple times per day (using the link provided by ALGO Support) to try to get the phone support to help you tweak and/or push through your appeal.
What Amazon wants to see in your appeal is that you learned from your mistakes (even if you didn't make one) and are willing to implement measures so that you don't repeat your mistakes. Above all, you want to explain the fact that if they allow you to sell your amazing products, everything you are going to do will benefit the customer with an incredible Customer Experience. EVERYTHING that Amazon does, it does with the customer experience in mind.
So, when writing your appeal;
Example:
Dear Amazon Seller Performance Team,
I am a principal owner of __________ LLC (Amazon Store Name: _________________), and I am are writing this to appeal what I believe to be a false deactivation of my Amazon.com Seller Account due to allegedly being related to other seller accounts.
I believe Amazon has mistakenly detected multiple accounts related to the account but based on our detailed investigation it is not possible that we are related to any other Amazon Selling accounts. I have never had any other Seller Central Account in any Amazon Marketplace.
I created this Amazon Seller Account in _____ using the following email: ____________. Before and after this date I have never had any other Seller Account or any other relationship whatsoever with Amazon as a Seller; either as an individual or through any business entity or any other individual.
I only maintain one seller account and it is under the name ______________. Below you will find details of how we verified that we are not related to any other seller accounts and our plans to avoid false connections in the future.
THE CAUSE OF THIS ISSUE:
We have rigorously investigated 3 areas to determine why my account may have been deactivated in error as outlined below. We found nothing that we believe are in violation of Amazon's policies or show my relation to another account that can not sell on Amazon.
1- Account Info. We have not changed our bank deposit method, credit card payment info, or tax info on the seller account in ____ months. The address on the account is our virtual office location which is in a building complex with multiple executive suites so it is possible that other NON-Related Amazon Sellers have the same or similar address listed as their address. Other than our Current Business Address (which is an address that could possibly be used by another unrelated Amazon seller in our shared office space but there are none using that address to our knowledge), all of our information is secure personal information that is not be being used by any other account unless our secure personal information has been stolen but we found no evidence of that in our investigation. I am the 100% owner of the business entity connected to this seller account (_________, LLC) and I have included a copy of our business formation documents and operating agreement as evidence to this fact.
2- IP Addresses. We only ever log into the primary user for our seller central account from one device - our company laptop located in our corporate offices or our owner's primary address. While it is possible that our office IP address is the same as other sellers located in our office complex, we are not directly to any of those other accounts that may exist.
3- User Permissions. We have ____ authorized users on on our seller account including 3rd party suppliers, employees, and logistics companies. We have since removed all authorized users from my account and contacted each previously authorized user to find out if they are not allowed to sell on Amazon. We have contacted each direct member of my team over the phone and they have all confirmed that they are not banned from selling on Amazon or related to an account banned from selling on Amazon. We wholly trust the word of my team members and that is why we initially trusted them with account access.
CORRECTIVE ACTIONS:
We understand that we are responsibility for policy compliance and account security and we will always observe Amazon's policies. As such, we have taken the following actions to correct this issue and ensure it never reoccurs:
1- Upon deactivation, we immediately reached out to Amazon Account Health to better understand the reason for deactivation. After speaking with them we immediately _____________________.
2- We removed all user permissions access and will not add anyone to user permissions in the future unless they are a direct part of our team and fully vetted before adding.
3- We have changed our Seller Central password.
PREVENTATIVE MEASURES:
1- We have re-read Amazon Policies and designated a team member to specialize in policy and compliance specifically for the Amazon platform.
2- We will no longer give user permissions access to anyone, including suppliers and shipping companies, outside of our direct team. If we do give user permissions access to direct team members in the future, we will only give limited access, to a limited number of team members, following a rigorous vetting process.
3- We have made changes to prioritize account security and greatly limit the number of internal and external users with permission to access our seller account.
CONCLUSION
Our company remains committed to providing Amazon’s customers with the best customer experience while shopping for our products from our store! We have made changes to prioritize account security and we will continue to only sell quality products while abiding by Amazon’s policies.
After a thorough investigation, we believe our account was deactivated in error and we respectfully request that you review and reactivate our account.
If you require any additional information, please contact us directly with the info provided below.
Sincerely,
{Name}
{Business Name} LLC
{Address}
{Phone}