The most important things when providing info when providing documents to Amazon to verify your account are;

  1. That the info you provide matches the info on your account EXACTLY (Name & Address).
  2. That the document is clear and easy to read and in PDF format. It's best to scan or download documents from your bank's website rather than taking pictures with your phone.
  3. That the info you provide is complete - make sure bank statements show some transactions, have the bank's logo & contact info and make sure you provide both sides of your ID and nothing is cut off. 

 After checking that you are doing everything above, you can contact ALGO's support team for additional assistance if needed.